Last Updated: June 17, 2026
Refund Policy
At Eden Delight, customer satisfaction is our priority.
Returns
You may request a return within 30 days of receiving your order.
To qualify for a return:
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Items must be unused and in their original condition.
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Products must be returned in their original packaging.
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Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
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Sale or clearance items
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Gift cards
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Personalized or custom-made products
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Used, opened, or damaged items caused by misuse
Refund Process
Once we receive and inspect your returned item:
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Approved refunds will be issued to your original payment method.
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Refunds generally appear within 5–10 business days depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photographs of the product and packaging.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Shipping Policy
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Delivery Time
Estimated delivery times are:
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United Kingdom: 2–5 business days
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International Orders: 7–21 business days
Delivery times may vary due to customs processing, carrier delays, weather conditions, or high-demand periods.
Shipping Costs
Shipping charges are calculated at checkout based on delivery location and selected shipping method.
Order Tracking
Once your order has been dispatched, you will receive an email containing tracking information, where applicable.
Customs and Duties
International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
Lost or Delayed Shipments
While we work with reliable delivery partners, Eden Delight is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.
Contact Information
Eden Delight
Email: contact@edendelight.uk
Phone: +44 858 69343
Address: 141 Alexandra Road, Grimsby, England, DN31 1RL