Last updated: 23 September 2026
This Privacy Policy explains how Eden Delight Limited, a company registered in England and Wales (company number 16746576), registered office 141 Alexandra Road, Grimsby, England, DN31 1RL (“Eden Delight”, “we”, “us”) collects and uses your personal data when you visit edendelight.uk or buy from us. We are the data controller for your personal data and we comply with the UK GDPR and the Data Protection Act 2018.
Information we collect
- Order information: name, email address, phone number, billing and delivery address, and the products you buy.
- Payment information: payments are processed securely by our payment providers. We never see or store your full card details.
- Communications: messages you send us through our contact form or by email.
- Technical data: IP address, browser type, device information and pages visited, collected through cookies (see our Cookie Policy).
How we use your information
- To process, fulfil and deliver your order (legal basis: contract).
- To send order confirmations, dispatch and tracking updates (contract).
- To answer your questions and handle returns (contract / legitimate interests).
- To prevent fraud and keep our website secure (legitimate interests).
- To send marketing emails, only if you have opted in – you can unsubscribe at any time (consent).
- To meet our legal, tax and accounting obligations (legal obligation).
Who we share your data with
We only share your data with trusted partners who help us run our business, and only as far as necessary: payment processors, fulfilment and warehouse partners, delivery carriers, website hosting and email service providers. Some of these partners are located outside the UK. Where data is transferred internationally we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Standard Contractual Clauses. We never sell your personal data.
How long we keep your data
We keep order records for 6 years to meet UK tax and accounting rules. Contact form messages are kept for up to 2 years. Marketing data is kept until you unsubscribe.
Your rights
You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, email support@edendelight.uk. We will respond within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. Customers in the USA, Canada and Australia may also contact their local privacy regulator.
Contact
Data protection queries: support@edendelight.uk, or write to Eden Delight Limited, 141 Alexandra Road, Grimsby, England, DN31 1RL.