Last updated: 23 September 2026
This Shipping Policy explains how and where Eden Delight Limited (“Eden Delight”, “we”, “us”) delivers your order.
Where we ship
We currently deliver to the United Kingdom, United States, Canada and Australia. We are unable to accept orders for delivery to other countries at this time.
Shipping costs and delivery times
| Destination | Standard tracked shipping | Free shipping over | Estimated delivery* |
|---|---|---|---|
| United Kingdom | £3.99 | £30 | 7–12 business days |
| United States | £5.99 | £40 | 8–15 business days |
| Canada | £6.99 | £40 | 10–18 business days |
| Australia | £6.99 | £40 | 10–18 business days |
*Estimated delivery times start from the date your order is dispatched and are given in business days (Monday–Friday, excluding public holidays). Please allow 1–3 business days for order processing before dispatch. Delivery estimates are not guaranteed and may be affected by carrier delays, customs checks, peak seasons or severe weather.
Order processing
- Orders are processed Monday to Friday, excluding UK bank holidays.
- You will receive an order confirmation email as soon as your order is placed.
- Once your order has been dispatched, we will email you a tracking number so you can follow your parcel.
- Products may be dispatched from our fulfilment partners’ warehouses, so an order containing several items may arrive in more than one parcel at no extra cost to you.
Order tracking
Every order is shipped with tracking. Tracking information can take 2–4 business days to update after dispatch. If you have not received your tracking number within 5 business days of placing your order, please email support@edendelight.uk.
Customs, duties and taxes
- United Kingdom: all prices are shown in pounds sterling (GBP) and there are no extra charges to pay on delivery.
- United States, Canada and Australia: orders are generally below the low-value import thresholds, but any import duties or taxes charged by your country’s customs authority are the responsibility of the recipient. We will always help if a parcel is held at customs.
Delayed, lost or damaged parcels
If your parcel has not arrived within 30 days of dispatch, or arrives damaged, contact us at support@edendelight.uk with your order number (and photos for damaged items). We will investigate with the carrier and send a free replacement or a full refund.
Incorrect address
Please check your delivery address carefully at checkout. If you notice a mistake, email us within 12 hours of placing your order and we will do our best to update it before dispatch. We cannot be responsible for parcels delivered to an incorrect address supplied by the customer, but we will always try to help.
Contact
Questions about delivery? Email support@edendelight.uk – we reply within 1 business day. Eden Delight Limited, a company registered in England and Wales (company number 16746576), registered office 141 Alexandra Road, Grimsby, England, DN31 1RL.